A man sees
his wife busy in the kitchen and says: "Can I help?". She says,
"Sure, take this bag of potatoes, peel half of them and put 'em in a
pot to boil." The picture above shows what he
did. Now, what happened here? I realize men are likely to have different explanation about this than the women.
Let’s look at some additional statements:
- You can't ever put too much water on a nuclear reactor
- Joe will diet and exercise only if his doctor approves
- A woman without her man is nothing
- A man without his woman is nothing
- I never said you did it
- Please have your report to me ASAP
- Clean-up your room nicely
What do all
these statements have in common? I think you’ll quickly see that each
of these statements have multiple meanings, and what that meaning is for
any particular listener is subject to their
way of listening, their own way of interpreting and meaning making. This is crucial to
understand because it’s ones interpretation(s) and meaning making that generates ones emotions and leads to ones actions and the resulting outcomes.
So let’s
look further as to what’s going on here. This happens because when we
speak and listen to each other, we assume that we share the same meaning
and are operating from the same reality. More
often than not, this is not so. Thus this is one of the main sources
of communication breakdowns (and thus relationship breakdowns).
What
actually happens is that each of us has and continues to build up a
“meaning database” based on our interpretations of our past experiences, and this database is activated in our speaking and
listening. And it is this “meaning database” that comprises
our reality. So when we speak, we do so from our own meaning database.
Similarly when we listen, we listen from our own meaning database.
Furthermore,
the meaning of words and gestures is also context specific. Therefore,
resulting meaning between the speaker and the listener often is not the
same. As Chalmers Brothers, author of Language and the Pursuit of Happiness says: “He said what he
said, she heard what she heard, and they may not be the same”. Thus
it’s no surprise that so many misunderstandings and communication
breakdowns occur between people.
So if you
have ever found yourself being misunderstood and saying something like
“No, no, no, that is not what I meant”, or you yourself having
misunderstood another where they said to you “No, no,
no that is not what I meant”, there is very good likelihood that you
both are operating in different realities and from different meaning
databases.
With the
above in mind, one of the best ways to ensure everyone is on the same
page, a good practice is repeating back to the speaker what you heard and understood
and ask if what you understood is what he/she
meant. Checking out your listening by taking such a step will often
clear up many misunderstandings and will lead to better and
stronger relationships, team work, and outcomes.